Custom Order for Morgane - Hermione's dress
payment 1 of 2 for Hermione's yule ball gown.
All payments are due upon checkout. We accept Paypal and credit cards. Please always ask questions BEFORE checking out! Very rarely will we issue refunds for things that you purchase and then change your mind on. If you do change your mind, you MUST notify us within 48 hours in order to receive a refund on your item. Otherwise your item will be made and shipped to you. If you purchase something you are responsible for paying for the item. If for whatever reason, we are unable to complete your order, you will be notified immediately and refunded the full purchase price.
Shipping from United States
ALL ITEMS are shipped via USPS priority mail (unless otherwise requested). If you are outside of the US and do not want to pay for priority shipping please contact me and I will get you the lowest rate possible however, there will no longer be any insurance on the package at that point.
During the holiday season things can get ugly at the post office; if you are ordering anything that you will need by a certain date PLEASE LET ME KNOW before you order so that I can see if the package will arrive on time. Sometimes the only way is to overnight the package. You will be given the option to have your item overnighted to you at the cost of overnight rates.
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Due to the fact that all of our items are custom made, we do NOT accept ANY returns or issue refunds. Certain exclusions due apply. Because I ship priority mail it means that your package is insured and trackable. If, for whatever reason, you choose to ask for a different shipping method, Tony Bud's Sewing is not responsible for any lost or damaged products.
Tony Bud's Sewing has a special announcement to make! Starting April 3rd, 2018, 2% of all sales that are placed through our Etsy store will be donated to funding multiple sclerosis research!
The owner, founder, and head seamstress of Tony Bud's was diagnosed with MS going on 5 years ago so this is a cause that hits close to home for us! We are reviewing foundation options and will let you all know which one or ones will receive our donations once we have chosen! Thank you for helping us combat MS!